Refund policy

We offer a no-hassle 60 day return policy on all orders and the only thing we ask is that your products can be sold back in their original condition (un-used, and in their original packaging).

Returns will only be accepted if the item is in brand new condition with original packaging.

Please allow up to 2 business days for a return to be processed once it arrives at our facility.

All customers are responsible for all shipping costs to our facility.

Returns will be refunded back to the original form of payment.

Please note returned items which are not in their original condition will not be accepted in our facility and customers will be responsible for further associated costs.

If you believe your item to be defected, please contact our support team at info@btbproducts.co.uk where we will be happy to assist you further.